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Stakeholder Section

Stakeholder Communication and Whistleblowing Channels

To implement the Code of Integrity Management and strengthen corporate governance, the Company has established communication and whistleblowing channels for stakeholders to safeguard their rights and interests.
The Company has set up a whistleblowing mailbox, with the spokesperson and deputy spokesperson serving as the external communication contacts. The contact information is as follows:

Spokesperson: PHD Jeng Her, General Manager Deputy Spokesperson: PHD JJ Yu, Deputy General Manager
TEL:02-2653-2886 TEL:02-2653-2886
E-mail:Service@apbioinc.com           E-mail:Service@apbioinc.com          

Communication with Stakeholders 

The Company maintains sound business strategies and financial operations, and discloses its operational and financial information on the Market Observation Post System (MOPS) and the Company’s official website to protect the rights and interests of stakeholders.
Each department also communicates with stakeholders through regular business interactions, surveys, and interviews. Based on the issues of concern to each stakeholder group, the Company assigns relevant responsibilities and incorporates them into departmental work plans.
Through effective communication and interaction, the Company gains a clear understanding of stakeholders’ needs and expectations, identifies any differences between the Company’s and stakeholders’ concerns, and adjusts its business management practices accordingly. The Company also provides appropriate responses to issues of concern raised by stakeholders.

Stakeholder Issue of Concern Communication Channel, Response and Communication Frequency
Shareholder / Investor
  • Profit-seeking status
  • Ethical corporate management
  • Operation and corporate governance
  • Financial position
  • Risk management
  • Legal compliance
  • Investment plan
  • Promotion of sustainable development
  • Convene the shareholders’ meeting each  year
  • Investors conference
  • Distribute the annual report at the shareholders’ meeting each year, and post the same on the MOPS and the Company’s website
  • MOPS
  • Email of the Company’s spokesperson
  • Mail:Service@apbio.com
Employees
  • Labor-management relationship
  • Salary/bonus/allowance
  • Welfare system
  • Operation and corporate governance
  • Occupational safety and health
  • Learning and growth
  • Human right
  • Related announcements on the Company’s intranet/via email
  • Weekly meetings of various departments, monthly meetings, and annual goal meetings of various department heads
  • Annual performance appraisal
  • Convene the Employee Welfare Committee meeting and labor-management meeting on a quarterly basis
  • Employee complaint mechanism: Complaint hotline:02-2653-  2886
  • Mail:Service@apbio.com
Customer
  • Service quality
  • Operation and corporate governance
  • Customer complaint channel
  • Personal data protection 
  • Irregular meetings with/visits to customers each month
  • Response to customer complaint
  • Official website-News, Introduction to Products
  • Official website- Stakeholder Section, Contact  Us
Supplier/Partner
  • Quality control
  • Supplier management
  • Fair procurement and public tender 
  • Environmental protection, safety and health management
  • Cost competitiveness
  • Legal compliance
  • Promotion of corporate sustainability
  • Contractual requirements
  • Appraisal on suppliers
  • Official website- Stakeholder Section, Contact  Us
Governments and competent authorities
  • Legal compliance
  • Announcement of relevant laws and promotion of policy
  • Information disclosure
  • Promotion of sustainable development
  • MOPS and the Company’s official website
  • Industry-academia cooperation
  • Awards ceremony organized by governments
  • Provide/respond to related data per the request and requirement of various competent authorities

 

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